When I first graduated from school, I went to work for Brake Parts Company, a division of the Echlin Corporation (a major automotive supplier to the OEM & Aftermarket suppliers such as NAPA, Car Quest, GM and FORD). Specifically, the division I worked at was “United Brake Parts Co,“ suppliers of Brake Parts to three NAPA Distribution Centers located in Memphis, Little Rock and Jackson, Mississippi.
Servicing those three Distribution Centers and their 500+ Jobber locations along with the automotive repair shops they sold parts to, my function was to go into the field and provide proper training and customer presentation for the consumers car needs. That developed into daily repair clinics at the repair shops, and technical training for teachers at various vocational schools throughout a 5-state area.
After several years’ worth of manufacturer experience, I was selected to become Midas Mufflers first “Regional Brake Trainer” based in Dallas, Texas, servicing a 15-state area. Midas Mufflers, under the direction of Walter Alley (formally the patriarch of the AMMCO Brake Lathe), had made the commitment to add to their Midas Muffler Shops vehicle brake repair service, and I had the opportunity to be a part of that growth. This was an exciting time in the automotive brake repair industry because the “DISC” brake had pretty much just arrived as standard equipment on many vehicles and the mechanics of that day had no idea of its design, repair and/or function with the complete braking system.
Several years later, Ron Smythe (President and CEO) of Meineke Discount Mufflers hired me to become only one of two Operation Managers, providing sales and technical training to the fastest growing automotive franchise company in the world. With Meineke’s growth, and later purchase by GKN of Great Britain (a worldwide conglomerate), my responsibilities continued to grow until I became the Assistant to the President and CEO, Ron Smythe.
Under my direction, Meineke introduced to their chain of 900 locations new service product lines to include brakes, alignment, A/C, steering and suspension. I hired and developed a team of three Regional Managers and 13 Operation Managers, and established an in-house training and hotline service center to service a nationwide customer base.
With the retirement of Ron Smythe in 1996, I established an automotive repair shop located in the Charlotte, NC market, which then evolved into Lake Norman Tire & Auto Center’s building in 2000. This 10,000 foot, 18-bay repair facility contains some of the most modern equipment in the region for diagnostic repair, alignment and specialty tire and rim installations, as well as RV repair and routine maintenance services on today’s modern cars and light trucks.
We would be proud to give you a tour of our shops computerized and laser guided equipment, and introduce you to our Master ASE L1 Service Professional, Patrick Brice.
My philosophy has always been to provide our customers with what I call “Show and Tell Service.”
Show and Tell Service
- Invite the customer into the shop
- Treat a customer as I would want my family member treated
- Provide FAIR PRICES with NATIONWIDE WARRANTIES
I look forward to meeting you!